Shipping & Delivery Policy

Shipping and Return Policy

Btrust does its best to deliver your products as soon as possible. We offer free shipping on all orders placed on www.btrust.co.in

Shipping information

Each order can be shipped only to a single address, which is specified at the time of placing the order. If you wish to ship products to different addresses, you will need to place multiple orders. 

When will your order arrive?

We work towards ensuring that each item in your order is shipped within 2 working days from the date of the order. However, it may sometimes take up to 3 or more working days due to festivals, a sale, or when there are other mitigating circumstances. During such an event, do not be alarmed. Your order should reach you in 5 to 7 business days.

Tracking your order

A shipping confirmation along with your tracking ID will be sent to you once the product has been dispatched. Please use this ID to track the status of your order.

Order payment

You can pay for your order via cash on delivery (COD) or through prepaid options. Please note that Btrust does not provide COD services for all pin codes.

You can enter your pin code during checkout to confirm if COD is available for your address. Click on 'Check Cash On Delivery Availability' on the checkout page.

You might get exclusive offers while paying via prepaid payment modes, as well as priority shipping.

GST

Please note that Btrust does not extend the GST policy for B2C customers on the Btrust website, and only B2B customers (corporate orders) are eligible to avail of GST invoices. Therefore, if you are a B2C customer, please be advised that you will not be able to claim GST invoices for your purchases. We request you to kindly take this into account while making your purchase decision. Btrust will not be responsible for any misinterpretation or misrepresentation of this policy by the customer.

Delayed delivery of the product

If you do not receive your order within the designated time period, you can choose to cancel the order. Within the next 14 days, the full amount will be refunded. (Btrust is not responsible for delays in refund processing caused by banks, calamities or national holidays). If the order gets cancelled before shipping, the amount will be refunded in 7 to 10 business days.